Outlook Sales Extension

SwapnilMS
Participant

Issue Installing HubSpot Sales Add-In for Office 365

 

Hi,

I’m attempting to install the HubSpot Sales add-in for Office 365 on my Windows system, but I’m encountering an “Installation Failed” error during the process.

Has anyone else experienced this issue, or is there a known workaround?

Thank you in advance for your support.

hubspot sales add in_installation failed.png

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3 Replies 3
trevordjones
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Issue Installing HubSpot Sales Add-In for Office 365

Hi @SwapnilMS - 

 

I suggest trying the steps outlined in this knowledge base article.

 

Hope this helps

- Trevor
If my post solves your problem, please accept it as a solution.

DianaGomez
Community Manager
Community Manager

Issue Installing HubSpot Sales Add-In for Office 365

Hi @SwapnilMS,

 

Thanks for reaching out!

 

Installing the wrong add-in can lead to complications. To prevent this, we've created a comprehensive article detailing all available add-ins and providing thorough documentation on their installation – covering the why, how, and troubleshooting notes for situations where an add-in might not work. We highly recommend reading the entire article, as following it closely has proven very helpful. If you encounter any issues during the process, please provide the specific step you're on, the problem you're experiencing, and relevant screenshots.

 

Hope this helps!

Diana


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SwapnilMS
Participant

Issue Installing HubSpot Sales Add-In for Office 365

Hi Trevor,

I’m using Outlook Web on the Chrome browser and tried installing an add-in. However, during the installation process, the pop up shows the operating system as Mac OS, and I  use  Windows.

Is the add-in only compatible with Mac OS, or could this be the reason I’m unable to install it on my Windows machine?

Appreciate your help in resolving this.

 

Screenshot 2025-05-09 064714.png

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