Invalid Certificate Error after installation

renespf
Member

Hello,

 

I have just installed the ADD in for Microsoft Office 365 Outlook on my PC and afther the installation I get an error that the certificate is not valid.

 

Here's the Error log:

Name: HubSpot Sales for Outlook
Von: https://dl.getsidekick.com/outlook/vsto/Sidekick.vsto

************** Ausnahmetext **************
System.Security.SecurityException: Benutzerdefinierte Funktionen können in dieser Anwendung nicht verwendet werden, weil das Zertifikat, mit dem das Bereitstellungsmanifest für HubSpot Sales for Outlook signiert wurde, oder sein Speicherort nicht vertrauenswürdig sind. Wenden Sie sich an den Administrator, um weitere Unterstützung zu erhalten.

bei Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInTrustEvaluator.VerifyTrustPromptKeyInternal(ClickOnceTrustPromptKeyValue promptKeyValue, DeploymentSignatureInformation signatureInformation, String productName, TrustStatus status)

bei Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInTrustEvaluator.VerifyTrustUsingPromptKey(Uri manifest, DeploymentSignatureInformation signatureInformation, String productName, TrustStatus status)

bei Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.ProcessSHA2Manifest(ActivationContext context, DeploymentSignatureInformation signatureInformation, PermissionSet permissionsRequested, Uri manifest, ManifestSignatureInformationCollection signatures, AddInInstallationStatus installState, TrustStatus sha256TrustStatus, X509Certificate2 sha256PublisherCert)

bei Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.VerifySecurity(ActivationContext context, Uri manifest, AddInInstallationStatus installState)

bei Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()

Die Zone der Assembly, bei der ein Fehler aufgetreten ist:
MyComputer

Error MessageError Message

+-----------------------------------------------------+
|           HubSpot for Outlook Installer             |
|         Build: Mon 01/27/2020 18:06:36.23           |
+-----------------------------------------------------+
Mittwoch, 8. Juli 2020 - 10:41:19
INFO: Installed IE version: 11.329.19041.0
INFO: Initializing addin registry
INFO: Cleaning Office Wef Cache
INFO: CleanOnlineAppCache
INFO: Downloading VSTO Runtime
INFO: Looking for Vsto installation key: SOFTWARE\Microsoft\VSTO Runtime Setup\v4
INFO: Installing VSTO Runtime, mode: repair
INFO: Removing installer for VSTO Runtime
INFO: Uninstalling existing Add-Ins
INFO: Sidekick for Outlook is not installed
INFO: HubSpot Sales for Outlook is not installed
INFO: Downloading HubSpot for Outlook
INFO: Installing HubSpot for Outlook, mode: default
INFO: Removing installer for HubSpot for Outlook
ERROR: VSTOInstall failed: -300 - [VSTOinstaller.exe] Die Lösung konnte aufgrund einer Sicherheitsausnahme nicht installiert werden.
ERROR: Add-in repair/install failed: VstoInstaller.Models.VstoInstallerException: HubSpot für Outlook kann nicht installiert werden
   bei VstoInstaller.RepairUtils.RuntimeRepair.<ReinstallHubSpotAddin>d__15.MoveNext() 

 

 

0 Upvotes
5 Replies 5
sharonlicari
Community Manager

Hey @renespf 

 

Thank you for the information provided. 

 

Could you please try the following steps:

 

  1. In Internet Explorer, click the Settings gear at the top right of the window and select Internet Options
  2. Go to the Security tab and click Trusted Sites
  3. Add https://dl.getsidekick.com as a trusted site
  4. Copy and paste this link into IE to download the plugin: https://app.getsidekick.com/outlook/download

You can find more information about this here

 

I hope this helps

 

Best

Sharon


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0 Upvotes
dtrojer
Member

i have a user with the same issue, we have added to internet explorer but no go. whats the next steps

0 Upvotes
renespf
Member
Hi Sharon,this is not an Internetexplorer issue. This issue is rooted in MS Outlook after installation, right before it's finished.

So this information didn't really resole it :/I suspect that this has to do with the VSTOinstaller issue.
0 Upvotes
dtrojer
Member

yes exactly.. the installer runs about half way then throws the certificate error.

 

We have done a clean install of Office- same results. 

 

Additionally. if the addin is installed and tried to load we get the same error via Outlook. 

fuad hubspot install fail.jpg

 

 

0 Upvotes
sharonlicari
Community Manager

Hey @dtrojer @renespf 

 

Can you please try the following steps? 

 

  1. In Internet Explorer, click the Settings gear at the top right of the window and select Internet Options
  2. Go to the Security tab and click Trusted Sites
  3. Add https://dl.getsidekick.com as a trusted site
  4. Copy and paste this link into IE to download the plugin: https://app.getsidekick.com/outlook/download

 

If those steps don't work, you can try these steps:

  1. Go to https://cdn2.hubspot.net/hubfs/1547321/enable_prompt_dialog.reg - this will download a file to your computer. Double-click to run the file on your machine. This should fix the issue and install the plugin.
  2. If that doesn't work, manually fix your registry by following the steps here: https://msdn.microsoft.com/en-us/library/ee308453.aspx under the heading "Enabling the ClickOnce Trust Prompt"
  3. Users should also edit the following key:
    Key to set:
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
    "DisableCachingOfSSLPages"=dword:00000000

You can find more information about this here.

 

Best

Sharon


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¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

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0 Upvotes