Outlook Sales Extension

PStannard
Member

Install error message.

2021-06-16 (1).png

 

Can someone please help with this error message. I've spent all day going around in circles with HubSpot and getting nowhere. Really fed up with useless support. Considering a different CRM!

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9 Replies 9
PStannard
Member

Install error message.

I'm sorry but this has NOT worked. I'm not sure about the last step. Could you walk me through this step because I can't seem to workout what to do?

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TiphaineCuisset
Community Manager
Community Manager

Install error message.

Hi @PStannard 

 

Thank you for your reply. 

 

You can follow these steps to open the command prompt; then enter the following

rundll32 %windir%\system32\dfshim.dll CleanOnlineAppCache

and press enter 

 

Then try to install again. If this is still not working I'll send you next steps via DM. 

 

Thank you

Best

Tiphaine


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PStannard
Member

Install error message.

Sorry still no joy.

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TiphaineCuisset
Community Manager
Community Manager

Install error message.

Hi @PStannard 

 

Thank you for your reply. 

 

I've sent you a DM. 

 

Best, 

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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TiphaineCuisset
Community Manager
Community Manager

Install error message.

Hi @PStannard 

 

Thank you for reaching out. 

 

I'm sorry for the frustration caused by this. Could you please follow the steps here? That should help. 

 

Hope that helps.
Have a lovely day,
Tiphaine.


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

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Join regional conversations by changing your language settings !


PStannard
Member

Install error message.

Hi Tiphaine,

 

I've tried to delete the 2.0 file but it's not letting me because it's saying the folder is in use.2021-06-22.png

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TiphaineCuisset
Community Manager
Community Manager

Install error message.

Hi @PStannard 

 

Thank you for your reply.

 

For this, can you please close all instances of Outlook and HubSpot for Windows. Press Ctrl + Alt + Delete on your keyboard and click Task Manager. Ensure you are in the Processes tab, then locate and right-click the SidekickTrayWPF process and click End Task. Then, attempt to delete the folder or file(s) again.

 

Thank you

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


PStannard
Member

Install error message.

Hi,

I've tried this but I don't have SidekickTrayWPF in my processes tab??

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TiphaineCuisset
Community Manager
Community Manager

Install error message.

Hi @PStannard 

 

Thank you for your reply. 

 

Can you follow these steps:

> Repairing Outlook by following these steps. Then, try again. 
> If this persists after repairing Office, follow steps to repair .NET: Microsoft .NET Framework Repair Tool

> If this persists again, try the top comment here : In a command prompt, run:

rundll32 %windir%\system32\dfshim.dll CleanOnlineAppCache

 

Thank you for your cooperation

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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