Incorrect email notification for self views
May 8, 2017 12:34 PM
I have been using the free version of the CRM and have the Outlook extension installed and generally it works well. However, the issue I'm having is that I'm getting a notification each time I open an email in the thread. It says the recipient opened the email, but when I look at the information details about where the views happened, it says it was viewed from my city/location. This is eating into my 200 notifications each month too quickly. Is there a way to correct this?
I'm running Outlook 2016 on Windows 10.