If a forwarded email goes to the wrong contact, how do i change it to the correct one?

CamTrader
Member

I forwarded an email from Gmail and it populated under the wrong contact in Hubspot.  How do I change it?

 

Can I forward emails and then choose the contact it gets linked to?

 

Thanks

Ray

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3 Replies 3
Anonymous
Not applicable

Hey @CamTrader can I confirm your workflow here. Are you forwarding an email from your Gmail/Outlook account to your HubSpot Sales bcc address?

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CamTrader
Member

Hi, I'm using the forward email (ID@forward.hubspot..) from the Gmail account.

 

Thanks

Ray

0 Upvotes
Anonymous
Not applicable

Does that contact record that the forwarded email is being associated with share the same email by any chance?

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