Outlook Sales Extension

SWendell3
Member

Hubspot sales options disappear as you hover over them

SOLVE

In Outlook on the web for Office 365, it seems like the Sales extension is properly installed. when I hover over the highlighted options to the left, they disappear before I click.  

 

Hubspot.png

0 Upvotes
1 Accepted solution
elizheleva
Solution
Guide | Platinum Partner
Guide | Platinum Partner

Hubspot sales options disappear as you hover over them

SOLVE

Maybe it is worth making it an organisational plugin install, so there are no conflicts. If you want to, you can book a quick chat so you can share your screen and see if we can troubleshoot it live - https://meetings.hubspot.com/elizheleva2/help-the-community

 

Thanks,

Eli


Eli Zheleva
Chief Problem solver @ uspeh | Hubspot Trainer | Hubspot Partner | Community Champion
Still need help? Book a free call with me

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6 Replies 6
SWendell3
Member

Hubspot sales options disappear as you hover over them

SOLVE

OOOPs, somehow, I accidentally accepted your reply as the solution. The same thing is happening in Edge that happened in Chrome for this user. Another user is having no issues in Chrome or Edge. Also, this is not an organizational plugin install.

0 Upvotes
elizheleva
Solution
Guide | Platinum Partner
Guide | Platinum Partner

Hubspot sales options disappear as you hover over them

SOLVE

Maybe it is worth making it an organisational plugin install, so there are no conflicts. If you want to, you can book a quick chat so you can share your screen and see if we can troubleshoot it live - https://meetings.hubspot.com/elizheleva2/help-the-community

 

Thanks,

Eli


Eli Zheleva
Chief Problem solver @ uspeh | Hubspot Trainer | Hubspot Partner | Community Champion
Still need help? Book a free call with me

Did my post help answer your query? Help the community by marking it as a solution.



SWendell3
Member

Hubspot sales options disappear as you hover over them

SOLVE

I tried that, did not work

0 Upvotes
elizheleva
Guide | Platinum Partner
Guide | Platinum Partner

Hubspot sales options disappear as you hover over them

SOLVE

Hi, @SWendell3 ,

 

I'll start with the obvious, but have you tried to uninstall the extension and install it again?

 

Thanks,
Eli


Eli Zheleva
Chief Problem solver @ uspeh | Hubspot Trainer | Hubspot Partner | Community Champion
Still need help? Book a free call with me

Did my post help answer your query? Help the community by marking it as a solution.



SWendell3
Member

Hubspot sales options disappear as you hover over them

SOLVE

That did not work

0 Upvotes
elizheleva
Guide | Platinum Partner
Guide | Platinum Partner

Hubspot sales options disappear as you hover over them

SOLVE

Hi, @SWendell3 ,

 

the interesting thing for me is that you see the hover thing anyway. For me, there's no hover. Is it possible that your organisation has installed the plugin and then you have installed it individually and that's why there's a conflict? Is there anyone else in your team that has the same issue? Have you tried a different browser, as for what you know, it might be that, too?

 

Let me know how you get on,

Eli

 

 


Eli Zheleva
Chief Problem solver @ uspeh | Hubspot Trainer | Hubspot Partner | Community Champion
Still need help? Book a free call with me

Did my post help answer your query? Help the community by marking it as a solution.