Sep 7, 2022 10:35 AM
My Hubspot for Outlook and my Hubspot for Windows (Outlook requires both) won't log in. It accepts the login, then immediately gives me a new window to log into. The cycle continues. Any help would be appreciated.
Sep 8, 2022 4:45 PM
Thank you for reaching out.
Sep 12, 2022 4:58 PM
I also have a user experiencing the same issue. They log in, then it immediately logs them out. I've tried the following steps you provided with no luck.
Sep 8, 2022 9:30 PM
Sep 14, 2022 1:44 AM
Thank you for your reply.
@JKurcz I can see you have access to technical support, can you see with them? They will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this.
There could be multiple reasons why there is this issue so it'd best to troubleshoot each specifically!
Can you also confirm you are Super Admin or have sales access in the account?
Sep 19, 2022 6:09 PM
I confirmed all of the settings were as you suggested in my Hubspot account. I am the only user and have access to the sales account.
I did notice in the settings in Outlook, there is no connected Hubspot account listed under login.
Sep 20, 2022 5:43 AM
Thank you for your reply and for checking that
Could you send me a screnshot of what you're talking about, as well as a screenshot of your whole outlook open (to see your outlook environment)?
Could you also send me the email address that is having an issue?