Hubspot Won't stay logged in

[JonPolly]

Hello,

My Hubspot for Outlook and my Hubspot for Windows (Outlook requires both) won't log in.  It accepts the login, then immediately gives me a new window to log into.  The cycle continues.  Any help would be appreciated. 

[TiphaineCuisset]

Hi @JonPolly 

Thank you for reaching out.

Could you try the steps detailed in this article as well as this article? 

If this does not work, could you try uninstalling then reinstalling the add-in? 

Thank you!

Best

Tiphaine

[JKurcz]

Hi Tiphaine,

I also have a user experiencing the same issue. They log in, then it immediately logs them out. I've tried the following steps you provided with no luck.

Thanks,

Jeff

[JonPolly]

Tiphaine,



Thank you for the help documents. The add-in is for Outlook desktop, which
also prompts for hubspot for windows. Neither are allowing me to log in,
but I can log in on the website. I followed the prompts to set the trusted
sites, etc.; but to no avail. I have uninstalled both Outlook add-in and
hubspot for windows, reinstalled, deleted from %applocal files, etc. still
not able to log in.

Any help is appreciated.



Thank you,

Jon

[TiphaineCuisset]

Hi @JKurcz @JonPolly 

Thank you for your reply. 

@JKurcz I can see you have access to technical support, can you see with them? They will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this. 

There could be multiple reasons why there is this issue so it'd best to troubleshoot each specifically! 

@JonPolly Thank you for testing. Can you confirm you have your HUB ID set up in your extension settings within HubSpot? (steps here). 

Can you also confirm you are Super Admin or have sales access in the account? 

Thank you!

Best

Tiphaine

[JonPolly]

Hello,

I confirmed all of the settings were as you suggested in my Hubspot account.  I am the only user and have access to the sales account. 

I did notice in the settings in Outlook, there is no connected Hubspot account listed under login. 

Thank you,

Jon

[TiphaineCuisset]

Hi @JonPolly 

Thank you for your reply and for checking that

Could you send me a screnshot of what you're talking about, as well as a screenshot of your whole outlook open (to see your outlook environment)? 

Could you also send me the email address that is having an issue? 

Thank you!

Best

Tiphaine