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KMether
Participant

Hubspot Remote Desktop app?

Résolue

Hi, does Hubspot have a remote desktop tool?

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2 Solutions acceptées
karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Hubspot Remote Desktop app?

Résolue

@KMether no, this is not something that HubSpot offers. HubSpot is a customer platform focused on connecting marketing, sales, and customer service – not to provide technical support to other users via remote desktop access. You would have to use third-party tools for this.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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Voir la solution dans l'envoi d'origine

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RSchweighart
Solution
Contributeur de premier rang | Partenaire solutions Gold
Contributeur de premier rang | Partenaire solutions Gold

Hubspot Remote Desktop app?

Résolue

Hi @KMether,

 

You may check out logging in as another user since it looks like you have an enterprise plan on one of the hubs. It's not quite a remote support tool but can give you better visibility from a specific user's perspective.

 

https://knowledge.hubspot.com/user-management/log-in-as-another-hubspot-user

Voir la solution dans l'envoi d'origine

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6 Réponses
EClarke9
Membre

Hubspot Remote Desktop app?

Résolue

NO it's not availble 

0 Votes
KMether
Participant

Hubspot Remote Desktop app?

Résolue

OK, thanks. 

 

Given we use the Hubspot Help Desk tool, I hoped they might offer a remote desktop tool or have a 3rd party offering. Clearly not. Thanks anyway, Karsten. 

0 Votes
karstenkoehler
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Hubspot Remote Desktop app?

Résolue

Hi @KMether,

 

No, HubSpot does not offer a remote desktop tool. The full set of features can only be accessed through the browser, via app.hubspot.com.

 

What is it that you would want to accomplish by using a remote desktop tool?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Votes
KMether
Participant

Hubspot Remote Desktop app?

Résolue

Ahhh, thanks Karsten. I'll need to be more specific then... I was asking about a remote support tool e.g. to remote into a customers computer to provide remote support.

0 Votes
RSchweighart
Solution
Contributeur de premier rang | Partenaire solutions Gold
Contributeur de premier rang | Partenaire solutions Gold

Hubspot Remote Desktop app?

Résolue

Hi @KMether,

 

You may check out logging in as another user since it looks like you have an enterprise plan on one of the hubs. It's not quite a remote support tool but can give you better visibility from a specific user's perspective.

 

https://knowledge.hubspot.com/user-management/log-in-as-another-hubspot-user

0 Votes
karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Hubspot Remote Desktop app?

Résolue

@KMether no, this is not something that HubSpot offers. HubSpot is a customer platform focused on connecting marketing, sales, and customer service – not to provide technical support to other users via remote desktop access. You would have to use third-party tools for this.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Votes