Hubspot Email Add on Logging Out Constantly

[Nickthevy]

Me and my team have been plagued by a reoccuring issue of being logged out of the hubspot add on constantly. What is causing this? 

Is it new outlook, is my IT security too stringent. 

Any help would be awesome 🙂 

[santosh_mehta · Accepted solution]

Hi,

With my experience, when signing in with passkeys, HubSpot logs out every time I restart my laptop or browser. I have experienced this on both Outlook Web and Outlook Classic Desktop App.

Try signing in the classic way, e.g., using a username, password, 2FA, and remember to tick "Remember for 30 days." This way, it stays logged in.

I have another issue where the HubSpot plugin loads slowly on Outlook Web. It also moves the cursor below the signature or sometimes modifies the original email that I’m replying to.

Please let me know if you have experienced the same. More info here - Request to Fix HubSpot Plugin Bugs for Outlook and Add Dark Mode - HubSpot Community

[BérangèreL]

Hi @Nickthevy and welcome, we are so glad to have you here!

Thank you for reaching out to the HubSpot Community!

I'd like to share these resources that might help you:

- HubSpot Sales prompts login every time Outlook on desktop is opened
- The solution from my colleague Kennedy on this post "Hubspot login - always asking to re-login"
- The solution from @DSharma02 on this post "I keep getting logged out?"

If the behavior is still happening, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.

Thanks and have a lovely day!

Best,
Bérangère