Hubspot BCC vs Forwarding Addresses- Why the difference?
Mar 25, 2019 5:10 PM
I'm new to HubSpot and I'm trying to test and set up the system for my sales team. Most users will be on their smart phone at least half the time. So tracking email via that platform is critical. On the iPhone, I suspect most, if not all, users will use Apple's Mail app. My understanding is that if they want to log a newly composed email or an incoming email from within that app, they will need to use the HubSpot BCC address or the Forwarding Address.
1. The BCC and Forwarding addresses are unique to my Account (same for all my users), instead of separately unique addresses for each of my users, correct?
2. Is there no automated way to log emails through a smart phone other than adding the Hubspot BCC and Forwarding email addresses manually?
3. Why the two separate addresses? It will be confusing and more difficult to manage if our salespeople have to remember which email address they should be using when trying to log email via smart phone? It is already an inconvenience to have to manually add one of these email address on smart phones. Expecting our salespeople to enter in the correct email addresss 100% of the time is unreasonable.
Any suggestions or insight is much appreciated.