Hubspot App Error - Outlook Browser

Lynd · ‎Apr 22, 2024

Hi,

We use Outlook and I have been using the HubSpot app for a while now, tracking and logging emails.

Since last week, I get an error message when I click on the Hubspot App in the Outlook browser version:

Sys.ArgumentOutOfRangeException: Specified argument was out of the range of valid values. Parameter name: data Actual value was 1513635.

Can you help please?

Jaycee_Lewis · ‎Apr 22, 2024

Hey, @Lynd 👋 I did some searching for support tickets with the same error. All were related to images in the signature. Does your email signature have any static images or GIFs? I'd start by making a quick text-only signature and testing with it to see if the error persists. If it does, then I'd use the original signature, remove the images, and try adding them back one-by-one to see if you can isolate which image is causing the error.

We'll also leave this open in case other community members have any suggestions.

Best,

Jaycee

Join us on March 27th at 12 PM for the Digital Essentials Lab, an interactive session designed to redefine your digital strategy!
Engage with expert Jourdan Guyton to gain actionable insights, participate in live Q&A, and learn strategies to boost your business success.
Don't miss this opportunity to connect and grow—reserve your spot today!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

View solution in original post

Jaycee_Lewis · ‎Apr 22, 2024

Hey, @Lynd 👋 I did some searching for support tickets with the same error. All were related to images in the signature. Does your email signature have any static images or GIFs? I'd start by making a quick text-only signature and testing with it to see if the error persists. If it does, then I'd use the original signature, remove the images, and try adding them back one-by-one to see if you can isolate which image is causing the error.

We'll also leave this open in case other community members have any suggestions.

Best,

Jaycee

Join us on March 27th at 12 PM for the Digital Essentials Lab, an interactive session designed to redefine your digital strategy!
Engage with expert Jourdan Guyton to gain actionable insights, participate in live Q&A, and learn strategies to boost your business success.
Don't miss this opportunity to connect and grow—reserve your spot today!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

Lynd · ‎Apr 23, 2024

Hey Jaycee, That worked. 🙂

Thank you for your help and quick reply.

Have a great day ahead!

Outlook Sales Extension