Outlook Sales Extension

VPolonis
Participant

HubSpot Sales window makes cursor jump

Hello, 

 

We've been having this issue for the past week. When the HubSpot Sales window is open and we start writing, the cursor immediately starts jumping around the email making it impossible to write. When the window is closed there are no issues, but then the emails don't log into HubSpot, and we cannot track them. It only works if we open this window, wait for the BCC to appear, and then close the window and start writing. This is, however, easy to forget... 

 

Anybody else having this issue or know how to solve it? It is only the extension window that causes the problem, and it is the same whit Outlook web-version. I tried to reinstall the extension, but it didn't help. 

 

VPolonis_0-1699355080732.png

 

12 Replies 12
BFinley
Participant

HubSpot Sales window makes cursor jump

I'm having the same problem too.

 

0 Upvotes
TheRealSunjay
Member

HubSpot Sales window makes cursor jump

I'm having this same issue as well. Not sure how to update windows or the plugin to see if I have the current version. Also, I'm using mac. 

MarcBissonnette
Participant

HubSpot Sales window makes cursor jump

Same: I have to turn off the Hubspot logging to write the email, then turn it on again before hitting send, in order to get it tracked. 

MiaSrebrnjak
Community Manager
Community Manager

HubSpot Sales window makes cursor jump

Hi @MarcBissonnette, this doesn't sound right.

Could you please check if you have the latest version of the HubSpot plugin installed, as well as all the latest Outlook and Windows updates like @VPolonis suggested? (Thank you @VPolonis💛

 

Thanks, 

Mia, Community team 


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0 Upvotes
VPolonis
Participant

HubSpot Sales window makes cursor jump

Hi all, 

 

Just made a Windows update and the extension problem is gone. I tried updating before but it didn't help so check if the recent one works for you 😊

JKerwin3
Member

HubSpot Sales window makes cursor jump

FIX!! For me anyway, if I click OFF 'Track Email' on the Hubspot Sales tool window (using Outlook for Web), then the cursor immediately stops jumping to the end. If I want to track the email, I will just re-click it once I'm ready to send. Hope this works for everyone else.

0 Upvotes
CEMercado26
Participant

HubSpot Sales window makes cursor jump

Same here. I'm now logging the emails from sent. It's such a pain! I've responded to another chat about this.  The Hubspot person said its an outlook issue. Strange. 

0 Upvotes
VPolonis
Participant

HubSpot Sales window makes cursor jump

I noticed it works to click on the Sales Tools icon when the email is ready before sending, once the bcc link is there it will log into HubSpot. This way you don't have to log the email manually but it should work without opening and closing the tool all the time... 

0 Upvotes
VPolonis
Participant

HubSpot Sales window makes cursor jump

Still having this issue, sorry to hear that others are bothered by this as well... Our IT consultants need to know what may be the issue to help with any configurations that might be needed. Hope Hubspot gets back to us about it soon. 

JKerwin
Member

HubSpot Sales window makes cursor jump

Glad I'm not the only one, although sorry to hear it's also driving others crazy. Can you fix this ASAP Hubspot?

BKemps
Participant

HubSpot Sales window makes cursor jump

Same problem for me. lately it has gotten worse but it has been going on for a while, which is very annoying

JRoelofsen
Participant

HubSpot Sales window makes cursor jump

I've got the same problem. And also no solution jet.