Sep 14, 2021 4:13 AM
I recently started using HubSpot. With using HubSpot I also want to use the HubSpot Sales for Outlook add-in. The benefit of having the add-in on all my devices is beneficial.
It works in the browser in Outlook for Office 365 (https://outlook.office.com/). It works on my Surface Pro in Outlook on the desktop.
But it does not want to work on my Surface Book in Outlook on the desktop... ☹️.
I get an ADD-IN ERROR while loading, it does not even show the HubSpot page.
I uninstalled the app multiple times and re-installed it again. It does not make a difference and now I'm stuck. Help! 😉
Sep 15, 2021 12:26 PM
Thank you for reaching out to the Community!
This might not seem related, but could you please check your Internet Explorer settings on your Surface Book device - as described in this help article?
I also wanted to share this Community article with a similar issue that includes a couple of other troubleshooting steps and possible solutions.
I hope this helps!
Sep 16, 2021 10:56 AM
Thanks for getting back! A colleague of yours already pointed me towards the first article. Unfortunately this did not make any difference for me.
The second article I looked at. But this results into a solution for the HubSport Desktop add-in. And it seems that there was an issue in the European data center. I did not find any steps which would apply to my case.
Do have an additional steps or actions to try? Really looking for a solution here.