HubSpot Sales Office 365 add-in does nothin on an Apple Mac

gchalliday
Member

Hi Folks, I can access the correct lonk and press the correct lonk on the MS site however this then connects with Office 365 and ends up with the attached screen. It is not clear what is wrong, no error messages or anthing else?

A little help would be much appreciated please.

Thanks, GlennScreenshot 2019-07-08 at 21.46.15.png

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4 Replies 4
sharonlicari
Community Manager

Hey @gchalliday 

 

Thank you for the screenshot it has been really helpful.

 

Could you please confirm if you are meeting with these requirements to install the HubSpot Sales Extension? 

 

Best,

Sharon


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gchalliday
Member

Yes but with the following excpetions:

Operating System: MacOS Mojave 10.14.5 (18F132)

Account: Outlook365

Outlook: MS Outlook  for Mac Version 16.26

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sharonlicari
Community Manager

Hi @gchalliday 

 

The HubSpot Sales Extension for Mac it will only work if you have your email hosted with Office 365. I want to share this article related to the add on here.

 

In the case you do not have Office 365 for your email hosting, as a workaround, you could add a bcc email address to emails you would like to log in HubSpot as per article here.

 

Thank you

Sharon

 


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

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Join regional conversations by changing your language settings !


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gchalliday
Member

Hi Sharon,

I do have an email hosted account with Office 365 and the link you supplied is the one I have been using and it hasnt worked.

Kind regards, Glenn

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