HubSpot Outlook Extension disappears every time it auto-updates

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Occasional Contributor

Hello-

 

Every couple weeks, when I open Outlook, I get a message saying that the Hubspot extension is updating.  I have to sit there for about 30 seconds while I watch the progress bar.  Then, when it's done, I can use Outlook, but the HubSpot extension is missing.  (I'm not just logged out... it's totally missing from the menu at the top of the screen.)  If I close Outlook and re-open it, it's still missing.  This means that every couple weeks, I have to uninstall and reinstall the extension.

 

Is anyone else having this problem?  Is there anything I can do to avoid it?  Can I turn off automatic updates?

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Community Manager

Hi @karl_y,

 

I wanted to share this resource as a starting point:Troubleshooting Outlook extension

 

Additionally, I wanted to share these steps. Can you please try taking these actions to see if this resolves the issue: 

  1. Go to File > Options > Add-ins and click GO at the bottom of the screen
  2. Locate HubSpot Sales in the list and see if the box next to it is checked
  3. If it's not, check it and click OK
  4. If the plugin is still not enabling, go through the steps in this article.

Thank you,

Jenny


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Community Manager

Hi @karl_y,

 

I wanted to share this resource as a starting point:Troubleshooting Outlook extension

 

Additionally, I wanted to share these steps. Can you please try taking these actions to see if this resolves the issue: 

  1. Go to File > Options > Add-ins and click GO at the bottom of the screen
  2. Locate HubSpot Sales in the list and see if the box next to it is checked
  3. If it's not, check it and click OK
  4. If the plugin is still not enabling, go through the steps in this article.

Thank you,

Jenny


Did my post help answer your query? Help the Community by marking it as a solution
Occasional Contributor

The box is currently checked, but that's the first time I'll look the next time it disappeared.

I followed the link you provided to the webpage below...
https://knowledge.hubspot.com/articles/kcs_article/settings/what-should-i-do-if-i-no-longer-see-hubs...
...which gave me another couple places to look the next time it disappears.  (Unfortunately, my version of Outlook doesn't have an "Always enable this add-in" option like the webpage suggests, but I should at least be able to manually re-enable it.)

Thanks!

Top Advisor

Just curious @karl_y is this in outlook app or outlook through a browser?

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Occasional Contributor

it's through the app