How to upload a inbound Mail to HubSpot without replying?

[CWeber7]

I get a Mail and would like to upload it. But it just doesn't show me the "HubSpot-AddIn"- Button. If I answer the Mail it appears. But what if I want to upload without replying?

Help please 🙂

[PamCotton]

Hello @CWeber7, thank you for posting in our Community!

With the HubSpot Sales email extension or add-in, you can automatically log emails sent from outside of HubSpot to the CRM. If you're not using the sales extension or add-in, you can use the HubSpot BCC address or forwarding address to manually log emails.

Are you currently using the BCC forwarding address? I wanted to share this knowledge base with more details on how to. 

I hope this information helps.

Pam