Outlook Sales Extension

Essense
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How to limit the registration of emails received only from contacts already on Hubspot?

Résolue

Hello community 🙂

Thank you for your support and time 

 

I have enabled logging of incoming emails. Howerver, this has generated the automatic creation of many uninteresting contacts (newsletter, spam, ...). So I thin I didn't set the function correctly!

I would like to record only incoming emails that I receive from contacts who are already registered on our hubspot. How can I set this?

 

Thank you very much

Chiara

 

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TomM2
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Conseiller clé | Partenaire solutions

How to limit the registration of emails received only from contacts already on Hubspot?

Résolue

Hey @Essense do you have the setting to always log emails enabled? If so you can disabled this within your portal's settings to not always log emails by default, this gives you greater control and means you can log emails on a per email basis by simply checking the log checkbox when sending or replying to anything! 
https://knowledge.hubspot.com/email-tracking/track-and-log-emails-with-the-hubspot-sales-chrome-exte...
https://knowledge.hubspot.com/email-tracking/customize-your-hubspot-sales-chrome-extension-default-c... 

Tom Mahon
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TomM2
Solution
Conseiller clé | Partenaire solutions
Conseiller clé | Partenaire solutions

How to limit the registration of emails received only from contacts already on Hubspot?

Résolue

Hey @Essense do you have the setting to always log emails enabled? If so you can disabled this within your portal's settings to not always log emails by default, this gives you greater control and means you can log emails on a per email basis by simply checking the log checkbox when sending or replying to anything! 
https://knowledge.hubspot.com/email-tracking/track-and-log-emails-with-the-hubspot-sales-chrome-exte...
https://knowledge.hubspot.com/email-tracking/customize-your-hubspot-sales-chrome-extension-default-c... 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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Did my post help answer your query? Help the community (and me) by marking it as a solution.


HarborBecky
Participant

How to limit the registration of emails received only from contacts already on Hubspot?

Résolue

Is there a setting like this for the Outlook plugin? Either global for admins, or individual per user? 

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TomM2
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Conseiller clé | Partenaire solutions

How to limit the registration of emails received only from contacts already on Hubspot?

Résolue

Hey @HarborBecky doing a quick search of the knowledgebase it looks like there's the same articles but for outlook here:

https://knowledge.hubspot.com/email-tracking/customize-your-hubspot-sales-outlook-desktop-add-in

https://knowledge.hubspot.com/email-tracking/track-and-log-emails-with-the-hubspot-sales-outlook-des... 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

Book a meeting

Did my post help answer your query? Help the community (and me) by marking it as a solution.


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