How to have hubspot outlook 365 extension for mac auto log incoming emails?
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How to have hubspot outlook 365 extension for mac auto log incoming emails?
解決Hi @KfromVibrant,
That's expected behavior, you can find the requirements for emails to log here: https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log
Theoretically, you could create a rule in Outlook for all emails to be forwarded to your forwarding address, although I'd expect that this will create duplicate logged emails in HubSpot: https://knowledge.hubspot.com/settings/log-email-in-your-crm-with-the-bcc-or-forwarding-address
Best regards!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
How to have hubspot outlook 365 extension for mac auto log incoming emails?
解決Hi @KfromVibrant,
That's expected behavior, you can find the requirements for emails to log here: https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log
Theoretically, you could create a rule in Outlook for all emails to be forwarded to your forwarding address, although I'd expect that this will create duplicate logged emails in HubSpot: https://knowledge.hubspot.com/settings/log-email-in-your-crm-with-the-bcc-or-forwarding-address
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
