How do I set up our shared email account?SOLVE
Apr 22, 2021 8:05 AM
Hello HubSpot Community,
I have been standing up our company's instance of HubSpot for a couple weeks and have now landed on the task to integrate our shared inbox. How would I do this? When I go to the Conversations Inbox and HS asks me to integrate another channel, it integrates with my outlook address without asking for any other information.
How would I go about getting a shared email address integrated into our inbox?
Thanks all. I'm sure this is an easy solution.
Solved! Go to Solution.
Apr 22, 2021 8:09 AM
It sounds like you've followed these steps? https://knowledge.hubspot.com/conversations/create-a-conversations-inbox#connect-a-team-email-channe...
Have you tried establishing the connection through a private / incognito tab? HubSpot might be picking up an active session/login and assuming that's the one you want to set up.
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