How do I set up our shared email account?

SOLVE
RGray-11
Participant

Hello HubSpot Community, 

 

I have been standing up our company's instance of HubSpot for a couple weeks and have now landed on the task to integrate our shared inbox. How would I do this? When I go to the Conversations Inbox and HS asks me to integrate another channel, it integrates with my outlook address without asking for any other information. 

 

How would I go about getting a shared email address integrated into our inbox?

 

Thanks all. I'm sure this is an easy solution.

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1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @RGray-11,

 

It sounds like you've followed these steps? https://knowledge.hubspot.com/conversations/create-a-conversations-inbox#connect-a-team-email-channe...

 

Have you tried establishing the connection through a private / incognito tab? HubSpot might be picking up an active session/login and assuming that's the one you want to set up.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Solution
Most Valuable Member

Hi @RGray-11,

 

It sounds like you've followed these steps? https://knowledge.hubspot.com/conversations/create-a-conversations-inbox#connect-a-team-email-channe...

 

Have you tried establishing the connection through a private / incognito tab? HubSpot might be picking up an active session/login and assuming that's the one you want to set up.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

RGray-11
Participant

Hello @karstenkohler !

 

First of all, thank you for the quick reply. I was following those steps, but what you suggested might have been happening seems to be the case. Using the incognito tab worked for me so that it didn't recognize an active session. 

 

I appreciate it!

karstenkoehler
Most Valuable Member

Sweet!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.