How do I get the HS Sales extension to recognize other email addresses in the "to" field?
SOLVE
1 Accepted solution
How do I get the HS Sales extension to recognize other email addresses in the "to" field?
SOLVEHi @Lee_Brewster,
This is one of those little headaches with the HubSpot Sales extension on the Mac PWA: it only surfaces the first address in the “To” line when it shows you the sidebar card.
Right now there isn’t a setting to force it to cycle through every recipient the way some other CRMs do. The only work‑arounds I’ve found are (a) add the additional recipients as separate contacts first, then hit the “Add to HubSpot” link that shows up when you hover over their names in the Gmail compose window, or (b) use the traditional BCC address (forwarding+{portalID}@forward.hubspot.com)—that will still log the email and automatically create any unknown contacts for every address in To/CC.
After you do that once, future emails to those addresses will show up in the extension because the contacts now exist in HubSpot. Not as seamless as picking a different address on the fly, but until HubSpot updates the extension that’s the safest way to get the activity logged for everyone on the thread.
Real-Time Data Sync Between any CRM or Database | Founder @Stacksync (YC W24)
Did my answer help? Please mark it as a solution to help others find it too.
 | Ruben Burdin HubSpot Advisor Founder @ Stacksync Real-Time Data Sync between any CRM and Database |
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How do I get the HS Sales extension to recognize other email addresses in the "to" field?
SOLVEHow do I get the HS Sales extension to recognize other email addresses in the "to" field?
SOLVEHow do I get the HS Sales extension to recognize other email addresses in the "to" field?
SOLVEHi @Lee_Brewster,
This is one of those little headaches with the HubSpot Sales extension on the Mac PWA: it only surfaces the first address in the “To” line when it shows you the sidebar card.
Right now there isn’t a setting to force it to cycle through every recipient the way some other CRMs do. The only work‑arounds I’ve found are (a) add the additional recipients as separate contacts first, then hit the “Add to HubSpot” link that shows up when you hover over their names in the Gmail compose window, or (b) use the traditional BCC address (forwarding+{portalID}@forward.hubspot.com)—that will still log the email and automatically create any unknown contacts for every address in To/CC.
After you do that once, future emails to those addresses will show up in the extension because the contacts now exist in HubSpot. Not as seamless as picking a different address on the fly, but until HubSpot updates the extension that’s the safest way to get the activity logged for everyone on the thread.
Real-Time Data Sync Between any CRM or Database | Founder @Stacksync (YC W24)
Did my answer help? Please mark it as a solution to help others find it too.
| | Ruben Burdin HubSpot Advisor Founder @ Stacksync Real-Time Data Sync between any CRM and Database |
| | |
