Outlook Sales Extension

jesshall
Member

How can we track weather an attachment in an email has been opened?

SOLVE

Is it possible to do this? Would be grateful for any support / advice.

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1 Accepted solution
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

How can we track weather an attachment in an email has been opened?

SOLVE

Hey @jesshall, this is not currently possible. The best way to track document views is by attaching the document as a link. You can check out the process here: How to send tracked links in an email

 

You might also be interested to learn about the Documents tool available with the Sales Pro upgrade. Documents allows you to build a library of up-to-date sales content and documents for your entire team. Get instant alerts when prospects interact with your content and see aggregate metrics on the content's performance. Here's how it works: An overview of Documents.

 

I hope the information above is of help!

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0 Upvotes
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

How can we track weather an attachment in an email has been opened?

SOLVE

Hey @jesshall, this is not currently possible. The best way to track document views is by attaching the document as a link. You can check out the process here: How to send tracked links in an email

 

You might also be interested to learn about the Documents tool available with the Sales Pro upgrade. Documents allows you to build a library of up-to-date sales content and documents for your entire team. Get instant alerts when prospects interact with your content and see aggregate metrics on the content's performance. Here's how it works: An overview of Documents.

 

I hope the information above is of help!

0 Upvotes