How can I resolve this IMAP set up error message

New Contributor

We are trying to setup our IMAP connection and get the following error message:

 

[missing "en-gb.salesSettings.email.wizard.connectInbox.imap.errors.UNTRUSTED_CERTIFICATES" translation]

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HubSpot Alumni

Hi @Lstclair55, does oyur email provider user two-factor authentication? This can often be the source of inbox connection errors - see this article on how to resolve this issue: https://knowledge.hubspot.com/articles/kcs_article/email-notifications/how-do-i-connect-my-email-inb...

 

This community post also addresses other common issues with the IMAP onnection: https://community.hubspot.com/t5/Best-Practices-Tips-Tricks/IMAP-connection-error-could-be-due-to-tw...

 

If neither of these posts resolves you issue, please share more details on the email provider you are using, the steps you've taken, and when you are shown the error, and I will taker a closer look.

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HubSpot Product Team

Hey @Lstclair55 I wanted to follow up to see if @MayPascaud's response helped resolve the issue?

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