Having to log in *twice* every day - so annoying

[IHorman3]

I use lots of different software, they all have a login process, but by and large I only have to login when I restart my browser, and even then Chrome remembers my credentials so it's very quick.

Why is it, then, that I have to manually enter my Hubpspot password twice every single day (at least) in order to use the Outlook add-in?

Just find it very annoying, why is Hubspot different?  And why do I have to log in twice?!

[Lucila-Andimol · Accepted solution]

hi @IHorman3 

in general when you have settled the 2FA you don't have to login every time

but I'd strongly suggest that you can provide @BérangèreL with all the proper information

just to be able to find the issues in your case and help you solve it.

Best,

[GiantFocal · Accepted solution]

Hi @IHorman3,

This issue doesn't occur for me or my team.

Can you double-check if this problem is specific to one browser/device or if it happens across multiple browsers/devices?

[Lucila-Andimol · Accepted solution]

hi @IHorman3 

in general when you have settled the 2FA you don't have to login every time

but I'd strongly suggest that you can provide @BérangèreL with all the proper information

just to be able to find the issues in your case and help you solve it.

Best,

[BérangèreL]

Hi @IHorman3 and welcome to the Community!

I'm sorry to hear about your experience regarding this.

I would like to apologize for the frustration, data issues, and business impact this has caused.

So that I can ask the Team to take a closer look, I would need additional information to be able to investigate further please.
 

- When this feature is not working, is it on the HubSpot Sales extension? Or just on the HubSpot login page? I understand that it's only on the Outlook add-in, right?
- Is the 2FA in place?
- If yes, how often does the 2FA is being prompted?
- If you have the 2FA, after which actions do you usually get the 2FA?
- Have you cleared the cache?
- Or were you on a different browser?
- Are other users experiencing this as well?
- Since when do you have this issue please?
- Do you have any privacy related extensions?
 

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

Thank you in advance and have a great day!

Best,
Bérangère