Having problem connecting Sales Addon
SOLVEI am facing a strange problem that's not reported by anyone else as far as i can check:
"The app cookie does not have the connected-email-inbox-access scope to create personal inbox"
Also, the "Connect Personal Email" is grayed out in the user's hubspot account. We tried to uninstall and reinstall the sales-addon but no joy as yet.
1 Accepted solution
Having problem connecting Sales Addon
SOLVEHey @amarjits, thank you for posting our Community.
The error you’re seeing usually points to missing permissions or settings. Please ensure the user connecting the inbox has Super Admin permissions and that the Sales Add-On is properly enabled. The grayed-out "Connect Personal Email" button could be due to browser issues or the email already being linked elsewhere. Clearing your browser cache or trying a different email address may help. Let me know if the problem persists!
Kindly,
Pam
 | Você sabia que a Comunidade está disponível em outros idiomas? Participe de conversas regionais, alterando suas configurações de idioma ! Did you know that the Community is available in other languages? Join regional conversations by changing your language settings ! |
Having problem connecting Sales Addon
SOLVEHey @amarjits, thank you for posting our Community.
The error you’re seeing usually points to missing permissions or settings. Please ensure the user connecting the inbox has Super Admin permissions and that the Sales Add-On is properly enabled. The grayed-out "Connect Personal Email" button could be due to browser issues or the email already being linked elsewhere. Clearing your browser cache or trying a different email address may help. Let me know if the problem persists!
Kindly,
Pam
| Você sabia que a Comunidade está disponível em outros idiomas? Participe de conversas regionais, alterando suas configurações de idioma ! Did you know that the Community is available in other languages? Join regional conversations by changing your language settings ! |
