Forwarding email creates contact with wrong email addressSOLVE
We have been testing whether we could forward inquiries sent to an organizational email (help@[ourdomain.org]) and have them create a new HubSpot contact.
The help@[ourdomain.org] is redirected to one of our HubSpot users, who then forwards it to our [HubID]@forward.hubspot.com. The test from my Gmail account did successfully create a new contact using my Gmail email address; however, it also created a new contact with our help@[ourdomain.org] email, which is listed in the "To" field. Here's what the forwarding header looks like:
From: Katherine Lawrence <[mygmail]@gmail.com>
Reply-To: Katherine Lawrence <[mygmail]@gmail.com>
Date: Thursday, March 16, 2017 at 6:26 AM
To: "firstname.lastname@example.org" <email@example.com>
Subject: Test #2: Sending to HubSpot
Shouldn't HubSpot use the "From" as the basis for the new contact, not the "To" as well?
Thanks for any insights you can offer!
Solved! Go to Solution.