Forwarding email creates contact with wrong email addressresolver
mar 20, 2017 10:40 AM
We have been testing whether we could forward inquiries sent to an organizational email (help@[ourdomain.org]) and have them create a new HubSpot contact.
The help@[ourdomain.org] is redirected to one of our HubSpot users, who then forwards it to our [HubID]@forward.hubspot.com. The test from my Gmail account did successfully create a new contact using my Gmail email address; however, it also created a new contact with our help@[ourdomain.org] email, which is listed in the "To" field. Here's what the forwarding header looks like:
From: Katherine Lawrence <[mygmail]@gmail.com>
Reply-To: Katherine Lawrence <[mygmail]@gmail.com>
Date: Thursday, March 16, 2017 at 6:26 AM
To: "email@example.com" <firstname.lastname@example.org>
Subject: Test #2: Sending to HubSpot
Shouldn't HubSpot use the "From" as the basis for the new contact, not the "To" as well?
Thanks for any insights you can offer!
¡Resuelto! Ir a solución.