Font in outlook when emails sent from hubspot.

ReubenC
Member

I have the problem of the font looking terrible in outlook when sent from hubspot?

It also looks bad on my phone.

As per the photo below - Doesn't look good at all! And doesn't tie up with our brand either.

 

Hubspot.JPG

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2 Replies 2
edjusten
HubSpot Employee

Hi @ReubenC Sales emails sent from the HubSpot CRM have the same issue as blast messages sent from the marketing hub re: fonts and spacing issues. 

 

As per this HubSpot Academy resource, Outlook renders emails based on their own CSS/HTML standards that may change over time. It's not uncommon for an email to land in an Outlook inbox looking drastically different than what was sent. 

 

For sales emails, you can avoid this by using generic web-friendly fonts and avoiding as much styling and formating as possible. 

 

Hope this helps.

Ed Justen

   


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DavidY
Participant

This doesn't really help.  I have the same issue.  Please let us know exactly how to edit the settings to add the desired font.  If we need to enter HTML, where do we do that?

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