Find the tracking info??

nif
Member

I have the Outlook extension on my laptop, tracking multiple email addresses. I currently don't have access to my laptop/inbox. Where can i find the tracking info/stats? When I log into my account, it says i have no integrations (no connected emails). When I am in Outlook, i can check the sent mail folder and it shows when it was opened (or tracked).

 

 

 

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4 Replies 4
roisinkirby
HubSpot Product Team

Hey @nif

 

HubSpot Sales is able to track emails by embedding a 1x1 pixel invisible image into a message once it is sent. When the user views the email and the image loads, you'll receive an open notification. 

 

You can receive real-time notifications if you are using the HubSpot Sales extension for Google Chrome or the HubSpot Sales Outlook tray app. You can also view your notifications at any time within your activity feed. 

 

Each notification will have a time and date attached to it. The time and date will be set to the time zone that you're currently in, not the recipient's time zone. 

HubSpot Sales will not send email notifications when you open your own emails. To test the email open notification feature with HubSpot Sales, send a tracked email to hello@getsidekick.com or try sending a test email to a colleague or friend.

 

How real-time notifications work

You must have Google Chrome running on your computer with the HubSpot Sales extension enabled or the HubSpot Sales for Windows Outlook tray app in order to receive real-time notifications. Here is an example of each type of real-time notification that is sent by HubSpot Sales:

 

An email is opened 

email-open-example

A link is clicked

A HubSpot website visit

hubspot-notification-example

How to view your activity feed

All of your notifications can also be found in your activity feed. You can access your activity feed by clicking on the extension in Google Chrome or, from within your HubSpot Sales account, by clicking on Sales Tools Activity Feed.  

Your activity will be categorized into the following feeds: 

  • All activities: see all recent engagement.
  • Highlights: see recent engagement by your hottest leads.
  • Email activity: see all recent email opens or clicks.
  • Lead activity: see your new lead assignments, form submissions, documents viewed, prospect website visits, and meetings booked.

Please note: at this time, it is not possible to restore deleted notifications in your HubSpot Sales activity feed.

0 Upvotes
raitzluz
Participant

Hello,

 

What about to know if a linked was clicked or a attachment was opened using Outlook 2010?

 

You have only showed this using the Google Chrome Extention.

 

Regards,

Ricardo Luz

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roisinkirby
HubSpot Product Team

This information will display in real-time notifications, your activity stream and the contact's timeline. 

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raitzluz
Participant

Hello,

 

I yet have some doubts regarding tracking.

 

I have recorded a small video at loom.com explaining my doubt: https://www.useloom.com/share/4e7edc056fd94cb7bb6c7624ac008415

 

Please, take a look at this and give a reply!

 

Regards,

Ricardo

0 Upvotes