Fail to Install

[ANamiot]

I have had Hubspot sales for several years (locally on my computer) and mostly use if for email tracking.  Recently, an issue surfaced that the application was no longer in Outlook ribbon.  Tried to reinstall but then get a message that there is an application problem and to contact the vendor and other times told by the install there is another version of the applicatoin on my system.  I've removed nearly all files in my computer which contain the words "Hubspot" and/or "Sidekick" (and certainly no files remain that are an application).  I went into the Files/Options section of Outlook and removed Sidekick from an area that showed it as a disabled Option. At a loss for what next to do but find the signal from the email tracking (what used to be Sidekick) to be helpful in where to prioritize focus.  HELP greatly appreciated!!

[elizheleva]

Hi, @ANamiot ,

Are you getting any error messages apart from the one to contact the vendor? Also, it's a long shot, but have you tried to completely uninstall Outlook and re-install it? Is it possible that an update within that has happened that now has changed the way it communicates with the HS plugin?

Also, is it only the email logging that you need or the tracking for opens, as well? If it's only the email logging, you can use the BCC email address.

Thanks,
Eli

[ANamiot]

Hi Eli!

And, some information from another source when I try to load...

Name: HubSpot Sales for Outlook - HubSpot Sales for Outlook
From: https://dl.getsidekick.com/outlook/vsto/Sidekick.vsto

************** Exception Text **************
System.Deployment.Application.DeploymentException: Unable to install this application because an application with the same identity is already installed. To install this application, either modify the manifest version for this application or uninstall the preexisting application.
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.DownloadAddIn(TimeSpan timeout)
at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()

[elizheleva · Accepted solution]

Hi, Drew,

Thank you for all the logs! It seems that there's a problem with the ClickOnce AddIn. Here's an article on Stackoverflow talking about how to clear the cache from that, as it might be the cache that's making the system think that you still have the Hubspot plugin when you don't.

Let me know how you get on,

Eli

[ANamiot]

Some additional information from the Trouble log...

-----------------------------------------------------+
| HubSpot for Outlook Installer |
| Build: Fri 07/01/2022 20:34:27.66 |
+-----------------------------------------------------+
Wednesday, May 17, 2023 - 2:44:56 PM
INFO: Installed IE version: 11.1.22621.0
INFO: Initializing addin registry
INFO: Cleaning Office Wef Cache
INFO: Unable to delete WEF C:\Users\Drew\AppData\Local\Microsoft\Office\16.0\Wef - System.IO.DirectoryNotFoundException: Could not find a part of the path 'RQBYAEMAYQB0AGEAbABvAGcAVwBpAG4AMwAyAF8ARQB4AGMAZQBsAF8ARQB4AEUAbgB0AGkAdABsAGUAbQBlAG4AdABEAGUAdABhAGkAbABzAA=='.
at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data)
at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)
at VstoInstaller.RepairUtils.AddinRegistry.ClearWefCache()
INFO: CleanOnlineAppCache
ERROR: Failed to clear AppCache: System.Runtime.InteropServices.COMException (0x800736B2): The application binding data format is invalid. (Exception from HRESULT: 0x800736B2)
at System.Deployment.Internal.Isolation.IEnumSTORE_ASSEMBLY.Next(UInt32 celt, STORE_ASSEMBLY[] rgelt)
at System.Deployment.Internal.Isolation.StoreAssemblyEnumeration.MoveNext()
at System.Deployment.Application.ComponentStore.ScavengeContext.CollectOnlineApps(IDefinitionAppId[]& deployAppIdPtrs)
at System.Deployment.Application.ComponentStore.ScavengeContext.CleanOnlineAppCache()
at System.Deployment.Application.ComponentStore.CleanOnlineAppCache()
at System.Deployment.Application.SubscriptionStore.CleanOnlineAppCache()
at System.Deployment.Application.DeploymentServiceCom.CleanOnlineAppCacheInternal()
at System.Deployment.Application.DeploymentServiceCom.CleanOnlineAppCache()
at VstoInstaller.RepairUtils.SystemUtils.ClearAppCache()
INFO: Remove Webview2 user data folders
INFO: Downloading VSTO Runtime
INFO: Looking for Vsto installation key: SOFTWARE\Microsoft\VSTO Runtime Setup\v4
INFO: Installing VSTO Runtime, mode: repair
INFO: Removing installer for VSTO Runtime
INFO: Downloading WebView2 Runtime
INFO: Installing WebView2 Runtime, mode: default
INFO: Removing installer for WebView2 Runtime
INFO: Uninstalling existing Add-Ins
INFO: Sidekick for Outlook is not installed
INFO: HubSpot Sales for Outlook 3.0.1.300 is installed - removing
INFO: CleanOnlineAppCache
ERROR: Failed to clear AppCache: System.Runtime.InteropServices.COMException (0x800736B2): The application binding data format is invalid. (Exception from HRESULT: 0x800736B2)
at System.Deployment.Internal.Isolation.IEnumSTORE_ASSEMBLY.Next(UInt32 celt, STORE_ASSEMBLY[] rgelt)
at System.Deployment.Internal.Isolation.StoreAssemblyEnumeration.MoveNext()
at System.Deployment.Application.ComponentStore.ScavengeContext.CollectOnlineApps(IDefinitionAppId[]& deployAppIdPtrs)
at System.Deployment.Application.ComponentStore.ScavengeContext.CleanOnlineAppCache()
at System.Deployment.Application.ComponentStore.CleanOnlineAppCache()
at System.Deployment.Application.SubscriptionStore.CleanOnlineAppCache()
at System.Deployment.Application.DeploymentServiceCom.CleanOnlineAppCacheInternal()
at System.Deployment.Application.DeploymentServiceCom.CleanOnlineAppCache()
at VstoInstaller.RepairUtils.SystemUtils.ClearAppCache()
INFO: Downloading HubSpot for Outlook
INFO: Installing HubSpot for Outlook, mode: default
INFO: Removing installer for HubSpot for Outlook
ERROR: VSTOInstall failed: -400 - [VSTOinstaller.exe] The solution could not be installed.
ERROR: Add-in repair/install failed: VstoInstaller.Models.VstoInstallerException: Unable to install HubSpot for Outlook
at VstoInstaller.RepairUtils.RuntimeRepair.<ReinstallHubSpotAddin>d__19.MoveNext()
+-----------------------------------------------------+
| HubSpot for Outlook Installer |
| Build: Fri 07/01/2022 20:34:27.66 |
+-----------------------------------------------------+
Wednesday, May 17, 2023 - 7:11:48 PM
INFO: Installed IE version: 11.1.22621.0
+-----------------------------------------------------+
| HubSpot for Outlook Installer |
| Build: Fri 07/01/2022 20:34:27.66 |
+-----------------------------------------------------+
Wednesday, May 17, 2023 - 7:11:48 PM
INFO: Installed IE version: 11.1.22621.0
INFO: Initializing addin registry
INFO: Cleaning Office Wef Cache
INFO: Unable to delete WEF C:\Users\Drew\AppData\Local\Microsoft\Office\16.0\Wef - System.IO.DirectoryNotFoundException: Could not find a part of the path 'RQBYAEMAYQB0AGEAbABvAGcAVwBpAG4AMwAyAF8ARQB4AGMAZQBsAF8ARQB4AEUAbgB0AGkAdABsAGUAbQBlAG4AdABEAGUAdABhAGkAbABzAA=='.
at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data)
at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)
at VstoInstaller.RepairUtils.AddinRegistry.ClearWefCache()
INFO: CleanOnlineAppCache
ERROR: Failed to clear AppCache: System.Runtime.InteropServices.COMException (0x800736B2): The application binding data format is invalid. (Exception from HRESULT: 0x800736B2)
at System.Deployment.Internal.Isolation.IEnumSTORE_ASSEMBLY.Next(UInt32 celt, STORE_ASSEMBLY[] rgelt)
at System.Deployment.Internal.Isolation.StoreAssemblyEnumeration.MoveNext()
at System.Deployment.Application.ComponentStore.ScavengeContext.CollectOnlineApps(IDefinitionAppId[]& deployAppIdPtrs)
at System.Deployment.Application.ComponentStore.ScavengeContext.CleanOnlineAppCache()
at System.Deployment.Application.ComponentStore.CleanOnlineAppCache()
at System.Deployment.Application.SubscriptionStore.CleanOnlineAppCache()
at System.Deployment.Application.DeploymentServiceCom.CleanOnlineAppCacheInternal()
at System.Deployment.Application.DeploymentServiceCom.CleanOnlineAppCache()
at VstoInstaller.RepairUtils.SystemUtils.ClearAppCache()
INFO: Remove Webview2 user data folders
INFO: Downloading VSTO Runtime
INFO: Looking for Vsto installation key: SOFTWARE\Microsoft\VSTO Runtime Setup\v4
INFO: Installing VSTO Runtime, mode: repair
INFO: Removing installer for VSTO Runtime
INFO: Downloading WebView2 Runtime
INFO: Installing WebView2 Runtime, mode: default
INFO: Removing installer for WebView2 Runtime
INFO: Uninstalling existing Add-Ins
INFO: Sidekick for Outlook is not installed
INFO: HubSpot Sales for Outlook 3.0.1.300 is installed - removing
INFO: CleanOnlineAppCache
ERROR: Failed to clear AppCache: System.Runtime.InteropServices.COMException (0x800736B2): The application binding data format is invalid. (Exception from HRESULT: 0x800736B2)
at System.Deployment.Internal.Isolation.IEnumSTORE_ASSEMBLY.Next(UInt32 celt, STORE_ASSEMBLY[] rgelt)
at System.Deployment.Internal.Isolation.StoreAssemblyEnumeration.MoveNext()
at System.Deployment.Application.ComponentStore.ScavengeContext.CollectOnlineApps(IDefinitionAppId[]& deployAppIdPtrs)
at System.Deployment.Application.ComponentStore.ScavengeContext.CleanOnlineAppCache()
at System.Deployment.Application.ComponentStore.CleanOnlineAppCache()
at System.Deployment.Application.SubscriptionStore.CleanOnlineAppCache()
at System.Deployment.Application.DeploymentServiceCom.CleanOnlineAppCacheInternal()
at System.Deployment.Application.DeploymentServiceCom.CleanOnlineAppCache()
at VstoInstaller.RepairUtils.SystemUtils.ClearAppCache()
INFO: Downloading HubSpot for Outlook
INFO: Installing HubSpot for Outlook, mode: default
INFO: Removing installer for HubSpot for Outlook
ERROR: VSTOInstall failed: -400 - [VSTOinstaller.exe] The solution could not be installed.
ERROR: Add-in repair/install failed: VstoInstaller.Models.VstoInstallerException: Unable to install HubSpot for Outlook
at VstoInstaller.RepairUtils.RuntimeRepair.<ReinstallHubSpotAddin>d__19.MoveNext()
+-----------------------------------------------------+
| HubSpot for Outlook Installer |
| Build: Fri 07/01/2022 20:34:27.66 |
+-----------------------------------------------------+
Wednesday, May 17, 2023 - 7:29:19 PM
INFO: Installed IE version: 11.1.22621.0
INFO: Initializing addin registry
INFO: Cleaning Office Wef Cache
INFO: Unable to delete WEF C:\Users\Drew\AppData\Local\Microsoft\Office\16.0\Wef - System.IO.DirectoryNotFoundException: Could not find a part of the path 'RQBYAEMAYQB0AGEAbABvAGcAVwBpAG4AMwAyAF8ARQB4AGMAZQBsAF8ARQB4AEUAbgB0AGkAdABsAGUAbQBlAG4AdABEAGUAdABhAGkAbABzAA=='.
at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data)
at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)
at VstoInstaller.RepairUtils.AddinRegistry.ClearWefCache()
INFO: CleanOnlineAppCache
ERROR: Failed to clear AppCache: System.Runtime.InteropServices.COMException (0x800736B2): The application binding data format is invalid. (Exception from HRESULT: 0x800736B2)
at System.Deployment.Internal.Isolation.IEnumSTORE_ASSEMBLY.Next(UInt32 celt, STORE_ASSEMBLY[] rgelt)
at System.Deployment.Internal.Isolation.StoreAssemblyEnumeration.MoveNext()
at System.Deployment.Application.ComponentStore.ScavengeContext.CollectOnlineApps(IDefinitionAppId[]& deployAppIdPtrs)
at System.Deployment.Application.ComponentStore.ScavengeContext.CleanOnlineAppCache()
at System.Deployment.Application.ComponentStore.CleanOnlineAppCache()
at System.Deployment.Application.SubscriptionStore.CleanOnlineAppCache()
at System.Deployment.Application.DeploymentServiceCom.CleanOnlineAppCacheInternal()
at System.Deployment.Application.DeploymentServiceCom.CleanOnlineAppCache()
at VstoInstaller.RepairUtils.SystemUtils.ClearAppCache()
INFO: Remove Webview2 user data folders
INFO: Downloading VSTO Runtime
INFO: Looking for Vsto installation key: SOFTWARE\Microsoft\VSTO Runtime Setup\v4
INFO: Installing VSTO Runtime, mode: repair
INFO: Removing installer for VSTO Runtime
INFO: Downloading WebView2 Runtime
INFO: Installing WebView2 Runtime, mode: default
INFO: Removing installer for WebView2 Runtime
INFO: Uninstalling existing Add-Ins
INFO: Sidekick for Outlook is not installed
INFO: HubSpot Sales for Outlook 3.0.1.300 is installed - removing
INFO: CleanOnlineAppCache
ERROR: Failed to clear AppCache: System.Runtime.InteropServices.COMException (0x800736B2): The application binding data format is invalid. (Exception from HRESULT: 0x800736B2)
at System.Deployment.Internal.Isolation.IEnumSTORE_ASSEMBLY.Next(UInt32 celt, STORE_ASSEMBLY[] rgelt)
at System.Deployment.Internal.Isolation.StoreAssemblyEnumeration.MoveNext()
at System.Deployment.Application.ComponentStore.ScavengeContext.CollectOnlineApps(IDefinitionAppId[]& deployAppIdPtrs)
at System.Deployment.Application.ComponentStore.ScavengeContext.CleanOnlineAppCache()
at System.Deployment.Application.ComponentStore.CleanOnlineAppCache()
at System.Deployment.Application.SubscriptionStore.CleanOnlineAppCache()
at System.Deployment.Application.DeploymentServiceCom.CleanOnlineAppCacheInternal()
at System.Deployment.Application.DeploymentServiceCom.CleanOnlineAppCache()
at VstoInstaller.RepairUtils.SystemUtils.ClearAppCache()
INFO: Downloading HubSpot for Outlook
INFO: Installing HubSpot for Outlook, mode: default
INFO: Removing installer for HubSpot for Outlook
ERROR: VSTOInstall failed: -400 - [VSTOinstaller.exe] The solution could not be installed.
ERROR: Add-in repair/install failed: VstoInstaller.Models.VstoInstallerException: Unable to install HubSpot for Outlook
at VstoInstaller.RepairUtils.RuntimeRepair.<ReinstallHubSpotAddin>d__19.MoveNext()
ERROR: Failed to collect logs - showing log path for manual collection: System.IO.IOException: The process cannot access the file 'C:\Users\Drew\AppData\Roaming\Sidekick\Logs\2023-05-17.txt' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at System.IO.Compression.ZipFileExtensions.DoCreateEntryFromFile(ZipArchive destination, String sourceFileName, String entryName, Nullable`1 compressionLevel)
at System.IO.Compression.ZipFile.DoCreateFromDirectory(String sourceDirectoryName, String destinationArchiveFileName, Nullable`1 compressionLevel, Boolean includeBaseDirectory, Encoding entryNameEncoding)
at VstoInstaller.RepairUtils.LogFiles.CollectAndShow()
ERROR: Failed to collect logs - showing log path for manual collection: System.IO.IOException: The process cannot access the file 'C:\Users\Drew\AppData\Roaming\Sidekick\Logs\2023-05-17.txt' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at System.IO.Compression.ZipFileExtensions.DoCreateEntryFromFile(ZipArchive destination, String sourceFileName, String entryName, Nullable`1 compressionLevel)
at System.IO.Compression.ZipFile.DoCreateFromDirectory(String sourceDirectoryName, String destinationArchiveFileName, Nullable`1 compressionLevel, Boolean includeBaseDirectory, Encoding entryNameEncoding)
at VstoInstaller.RepairUtils.LogFiles.CollectAndShow()

[ANamiot]

Thank you for your response. I’ll assess the other error messages because I believe there have been others – stated differently but basically saying I have a duplicate Hubspot file. If I do it’s hiding very well after all that I’ve purged.

I’m a bit cautious about an uninstall/reinstall of Outlook. I’m a bit old school so while I have MSFT 365 I don’t think it’s been set up to be a back up to all my emails. I maintain 2 URLs that I believe the profiles only save the emails to my computer. I’m fearful I’d lose a lot of important emails but the Outlook uninstall/reinstall. If there is a way to navigate that issue/concern? If yes, I’m all for giving it a shot.

The sidekick/email tracker actually is valuable to me. I’m pausing on sending some emails to see if I can get this resolved…

Thanks for any further guidance you have.
Drew

[LPearson7]

Hiya drew, did you get anywhere with this... I'm now having the exact same issue with the exact same log file as yours... Very frustrating! Had no problems for year's either. 

[DianaGomez]

Hi @LPearson7, 

Thanks for reaching out to the Community!

Could you please provide us with more context on what is happening? Screenshots of the error and the steps you are following would be really helpful. This way, we can better understand the issue and investigate its cause. 

Thank you!

Diana