Outlook Sales Extension

SnyderSD
Member

Extension defaults to Developer

SOLVE

When I am prompted to login to HubSpot via the Outlook extension, I am given the opportunity to select either our production HubSpot environment (Sales Professional), or the Developer environment (Developer) I've set up. I always select "Sales Profesional", but the extension doesn't register my selection and logs me in as "Developer".

 

Is this a bug or something I am not not doing correctly?

 

I don't want to delete the developer account, just want to see the extension log me in correctly so I can use Outlook with the email tracking features the HubSpot outlook extension provides.

0 Upvotes
1 Accepted solution
DianaGomez
Solution
Community Manager
Community Manager

Extension defaults to Developer

SOLVE

Hi @SnyderSD,

 

Thank you for your inquiry. 

 

I found this accepted solution from our champion @karstenkoehler  in a similar thread: Wrong account set as default, you should take a look at it.

 

There are also a few troubleshooting steps you can try.

 

1. Sign out and sign back in: Click on the HubSpot extension icon, then click on the Settings icon. From there, click "Sign out" and sign in again using the correct account credentials.

2. Clear cache and cookies: Go to your browser settings, navigate to "Privacy and security," and click on "Clear browsing data." Make sure to select the option to clear cache and cookies. After doing this, restart your browser and try signing in again to the correct account.

3. Disable and re-enable the extension: Locate the HubSpot extension and toggle it off, then toggle it back on again. This can sometimes fix issues with extension functionality.

 

If none of these steps resolve the issue, you might consider uninstalling the HubSpot extension and reinstalling it. Just be aware that uninstalling the extension may require logging back into your HubSpot account upon reinstallation.

 

 

Thanks,

Diana


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0 Upvotes
3 Replies 3
DianaGomez
Solution
Community Manager
Community Manager

Extension defaults to Developer

SOLVE

Hi @SnyderSD,

 

Thank you for your inquiry. 

 

I found this accepted solution from our champion @karstenkoehler  in a similar thread: Wrong account set as default, you should take a look at it.

 

There are also a few troubleshooting steps you can try.

 

1. Sign out and sign back in: Click on the HubSpot extension icon, then click on the Settings icon. From there, click "Sign out" and sign in again using the correct account credentials.

2. Clear cache and cookies: Go to your browser settings, navigate to "Privacy and security," and click on "Clear browsing data." Make sure to select the option to clear cache and cookies. After doing this, restart your browser and try signing in again to the correct account.

3. Disable and re-enable the extension: Locate the HubSpot extension and toggle it off, then toggle it back on again. This can sometimes fix issues with extension functionality.

 

If none of these steps resolve the issue, you might consider uninstalling the HubSpot extension and reinstalling it. Just be aware that uninstalling the extension may require logging back into your HubSpot account upon reinstallation.

 

 

Thanks,

Diana


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

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0 Upvotes
SnyderSD
Member

Extension defaults to Developer

SOLVE

Thank you Diana, but you will note that the discussion you linked to does not resolve the issue. The OP stated that although initially, it helped, it did not persist and the extension reverted to defaulting to the wrong account. I will try the other steps you suggested. We live in an era of clearing caches and reinstalling apps / extensions, so I am expert at these and make clearing my cache almost an hourly habit - so that is not the issue here. We will try the removal/reinstallation routine. Thank you for your efforts.

DianaGomez
Community Manager
Community Manager

Extension defaults to Developer

SOLVE

Thank you for letting me know, @SnyderSD.

 

Sometimes certain options work better for some people, considering their extensions, the browser they use, their email, etc. That's why I wanted to share that option with you in case it's something that works permanently for you 🙂

On the other hand, I'm in the same boat as you, constantly cleaning cookies and cache just in case 😁. Thank you for considering the other options I mentioned, and please let me know if they worked for you. If not, don't worry, I'll keep investigating what else we can do 🙂

 

Have a great weekend!

Diana


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¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

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0 Upvotes