Error "No tracker ID" Outlook 365 on Mac

[DanielS2]

Dear Ladies and Gentleman,

we are trying to use the outlook addin for hubspot in our team.

But we are getting the following error at one team account. Even as the personal mail account is connected.

Do anyone have an solution for this problem? We would like to use email tracking and test everything before buying starter hub, but tracking is not working.

The secound problem at my account is that I can not switch between mail accounts in outlook without sales plugin getting deactivated. Even when both accounts are connected to my personal hubspot account. I always get the error that this account is not connected.

We are using Outlook 365 Business and shared + payed mail accounts.

Do anyone maybe have an solution for that?

We would like to test the tracking feature at our next sales campange but noting is working as expected 😞

Thanks in Advance!

Greetings from Austria,

Daniel

[kvlschaefer]

Hi @DanielS2,

My sincere apologies for the delayed reply!

Are you still experiencing this issue? 

I understand you're receiving an error no tracking ID in your Outlook.

The first recommended steps are as follows:

• On your device, open Safari.
• At the top of the screen in the menu bar, click Safari > Preferences.
• Click the Privacy tab.
• Clear the Prevent cross-site tracking checkbox

Can you try out those steps and let us know it goes?

Thanks!

Best,

Kristen

[The-Rooster]

With me it was fixed after logging in to my office365 account again. It happend when i changed my password. 

[TBreza]

hey there

What do you mean logging in to my office365?

Do you mean to log off from the web browsers?

Remove the account in Outlook and add it again.

many thanks 👋🏻

[kvlschaefer]

Thanks for sharing this solution, @The-Rooster! 

[KfromVibrant]

I am having the same problem! Hope we find a solution.