Outlook Sales Extension

CWilliams70
Member

Emails Not Logging with BCC

SOLVE

One of the users in my organization has been logging emails manually using the BCC address (not the Outlook integration). I have confirmed he is using the correct email address, yet his emails are not being logged to either the contact or company, his emails are in HTML, and he is an active user on our account. 

 

Can someone help? 

1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Emails Not Logging with BCC

SOLVE

Hi @CWilliams70,

 

Could you confirm that these requirements are met? https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-addre...

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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Lucila-Andimol
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Emails Not Logging with BCC

SOLVE

Hey @CWilliams70 

So maybe there is a problem on how the HTML is built up in your external email.

This might be consider as spam for HubSpot.

Can you make a test with a traditional plain text email?

 

María Lucila Abal | COO Andimol
HubSpot Expert, Community Champion & Certified Trainer (12+ years)

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Emails Not Logging with BCC

SOLVE

Hi @CWilliams70,

 

Could you confirm that these requirements are met? https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-addre...

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes