Email tracking turned off, security issues?
We just started to encounter an issue with the HubSpot Sales extension for Outlook. If we try selecting to track the emails, we now get a message that says the email tracking is turned off, probably due to a security issue, we have never seen this before and nothing has changed that we know of. Anyone else have this issue or know how to fix it? Thanks.
Email tracking turned off, security issues?
Hi @6094406
Thank you for reaching out.
- Do you see that "Tracking Turned Off" message for all emails or some of them?
- Has your account Admin perhaps disabled one-to-one email tracking as described here: https://knowledge.hubspot.com/connected-email/disable-one-to-one-email-tracking-or-attachment-loggin...?
- Maybe another add-in is conflicting with HubSpot Sales, I would recommend disabling all other add-ins to see if this resolves the issue. If it does, you could re-enable the add-ins one by one to see which add-in is causing the conflict with the HubSpot Sales add-in
If this is still happening, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.
Hope that helps.
Have a lovely day,
Tiphaine.
 | Saviez vous que la Communauté est disponible en français? Rejoignez les discussions francophones en changeant votre langue dans les paramètres ! Did you know that the Community is available in other languages? Join regional conversations by changing your language settings ! |
