Email tracking not working for outlook Add-inSOLVE
Jan 13, 2017 6:42 AM
I have two email account added to my Hubspot account one on G-Suite and the other is Office 365. G-Suites extenstion track emails smoothly with no issues but i found that outlook add-in is not tracking email even though the check boxes are selected in outlook any suggestion what is the problem
Also there is another problem with notification for email opening on mobile app, i keep receiving reptitive notifications for emails that were already opened previously by my contact list. Is that normal?
P.S this is happeneing on different PCs and i have tried to un-installa the add in and reinstall it again
Solved! Go to Solution.
Jan 13, 2017 1:09 PM
Hey @hammad88, thanks for clarifying. The HubSpot Sales platform is intended to track sales emails with customers and leads. To prevent tracking of internal emails between you and your colleagues, the CRM will not log emails sent between you and other contacts that match your email domain.