Email tracking - multiple open notifications

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New Member

Hope someone can help! From one tracked email I sent a few weeks ago, I constantly recieve open notifications of the sender opening - now at 43 notifications - losing all my free notificaitons.

 

It was just a normal email, and the receiver says they have never opened again!

 

Any ideas? 

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Community Manager

Hi @MaxEldridge,

 

For information on why you receive multiple email notifications for one email I wanted to share this resource.

 

The only way to stop tracking notifications after an email is sent is to turn off your tracking extension.

 

Thank you,
Jenny


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