Email replies not being tracked in HubSpot
May 29, 2017 10:36 AM - edited May 29, 2017 10:52 AM
I have Outlook 365, and I have downloaded the Windows App and the other Outlook setup file. I have connected everything as per your help documents have advised.
I have configured the settings to activate and connect my emails within the settings tab, however I am still not receiving email replies within Hubspot itself?
I can see tracked emails, and it lets me know when a email has been opened, but when someone replies, the reply only goes through to my Outlook and not to the CRM?
Please could you assist in advising how I can automatically get replies into the Hubspot CRM without having to forward each one to to the unique BCC address?
I also have a screenshot of a error when I try to run the Outlook Add-on.