Email forwarding (outlook) problem
Feb 22, 2020 6:53 AM
im just started to use HubspotCRM and finished my email integration (sync with outlook desktop application) and set required forwarding in Outlook. Then during testing i encountered an error, when forwarding brokes after first client response to our email.
1 step - test client approaches us by email, outlook forwards email to CRM without a problem
2 step - we reply to test client via CRM, client get our response without a problem
3 step - test client replies to our reply
4 step - here is where problem starts. Outlook forwars his reply, however not as an email from our test client, but as an email from our own email box
5 step - when we response on that message, our response goes to our CRM email box (in that case firstname.lastname@example.org). And we lose contact with our client because he cant get our email.
Attaching screenshots maping this test of email communication. Please help, we cant find the source of problem.
Also what is that long, non function url that automatically generates on first email (at pictures 5, red framed)? Seems that CRM generates it and attach to email and client can see it.