Email displaying weirdly on Office 365 App for Windows

[matheus_jiran]

I have some emails that use Email Custom Modules to display customized headers and footers displaying very weirdly when the email is opened on the Office365 App for Windows.

The width of the elements get messed up and the colors change as well.

It looks like a compatibility problem with Office 365 App. I did not find any similar cases in the community, so I'm creating this post to see if anyone has found similar issues or even solved them.

Let me know if you have experienced anything similar to this.

Thank you!

[Stoopoice]

I've run into similar issues with email display problems in the Office 365 App for Windows. It often comes down to compatibility quirks with how the app handles custom modules. One thing that helped me was tweaking the HTML and CSS used in the email templates to ensure they are more compatible with Outlook's rendering engine.
You might also want to check if there are any updates available for the Office 365 App, as Microsoft occasionally releases fixes for these kinds of issues.
If you're still hunting for this info, I have a suggestion. You can get Microsoft Office Professional Plus 2021 license online, which might be worth trying out.

[PamCotton]

Hello @matheus_jiran, thank you for posting in our Community!

There are a few reasons you could be seeing this issue. Web standards have been updated several times, allowing CSS to make web pages look much nicer. Some email clients have been trying to keep up with those web page formatting standards in their email clients.

Outlook is the email client that has a history of not displaying most email customization. It cannot display buttons with rounded corners, for example, and allows the use of only 8 different fonts.

Other clients, such as Gmail, can handle most CSS customization, but fonts are where most email clients fail, Gmail included.

I hope this information helps.

Pam