Email chain not being tracked correctly
Apr 25, 2017 2:08 PM
My comany uses O365 and have it connected to hubspot. When we send an email from hubspot to a prospect and they respond we respond from O365 and bcc our hubspot tracking email. However, hubspot logs that email but strips out our response. Thoughts? I think this is a major glitch and O365 is somehow altering the message header in a way hubspot is unable to read.