Email attachment log problem

GeorgeMat
Participant

Hello, Since today I have problem the outlook hubspot sales extension dont log the attachments of the email I send and also I cant log them with the manual forward way. It logs the email but not the attachments. Worked fine untill yesterday.

0 Upvotes
2 Replies 2
JessicaH
HubSpot Alumni

Hi @GeorgeMat,

 

Are you still experiencing this issue?

Could you try to uninstall and reinstall the extension?

Outlook Desktop Add-In

Sales Office 365 Add-In

 

Does the issue only occur for one specific attachment or for all your attachments?

Since there's a limit of 10MB this might be the reason why it doesn't log.

 

I hope this helps.

Take care!

Jess


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0 Upvotes
GeorgeMat
Participant

I unistalled and reinstalled the program but the problem is still there. I have to talked to support and they are looking at my problem.