Email address sending from Hubspot

Rccall
Member

I have linked hubspot to my email on outlook but when i send from Hubspot it has assigned an alpha/numeric email address which the receiver cannot reply to. How do i get it to use my actual email address?

 

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OliviaRoberts
HubSpot Product Team

Hi @Rccall

 

This is currently due to a known problem with Microsoft, which can caused for an email to appear as a series of numbers and letters. Microsoft has a solution to resolve this issue which is outlined here. I would recommend taking the steps as outlined by Microsoft, then go through the steps of disconnecting your inbox, then reconnect your inbox to HubSpot, as this should resolve the issue.

 

Best, 

Olivia 

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