Outlook Sales Extension


Email Tracking not working with GIFs

Hi team,


First of all I want to say that I've been using Hubspot for a month a really loving it. However i have a little problem with GIFs inserted in my signature and the tracking option in Outlook.com.


I get this answer when I select the email tracking option

Sys.ArgumentOutOfRangeException: Specified argument was out of the range of valid values. Parameter name: data Actual value was 4892960.


Every now and then it would work but most of the time I have to delete the GIF which is really annoying since the product I'm selling is very visual (Digital Signage for Businesses).


Can anyone please help me?


I'm preparing an email campaign for my prospects and I'm worried that I won't be able to use GIFs (like many newsletter / promotional emails)


Thanks in advance !

1 Reply 1
HubSpot Alumni
HubSpot Alumni

Email Tracking not working with GIFs

Hi @Georgelymlive,


It looks like you have connected with HubSpot Technical Support regarding this matter. As troubleshooting this further will involve sharing information specific to your account, partnering with them will be the best next step. 


Take care!


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