Outlook Sales Extension

mmoon3000
Member

Email Tracking from Outlook

I recently installed the Outlook extention.  It is also connected it to the Gmail account that now works through Outlook.  When I send an email from Outlook or directly from the Gmail account, HubSpot records that it is "sent" but no longer tells me that it has been "opened".  Its like the tracking stops once it records "sent"  Everything was working fine with the Gmail account before I installed the Outlook plug-in.  Help

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JessicaH
HubSpot Alumni
HubSpot Alumni

Email Tracking from Outlook

Hi @mmoon3000,

 

Thanks for reaching out.

Do you mind sharing more about your current set up and what your end goal is? 

 

The more information, screenshots and examples you can provide the better the Community can assist!

 

Take care!

Jess


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