Email Sends

[SKeohan]

Hello, 

I recently turned tracking off as emails were going to spam however we have had a couple clients say they have not received emails however I am unsure whether they are lying or if the emails genuinely have not been received. When I go to the email on HubSpot there is a green dot they says 'sent' and there is nothing in the 'Hard bounce' property. Is there a way of checking if the email did or did not go? I would not normally question it however it seems to be one employee and has 4 clients have told him within a week they have not received his emails. 

[karstenkoehler · Accepted solution]

Hi @SKeohan,

There is unfortunately no way to verify whether a contact actually received an email or not. They might not have checked their spam folder, an email might have been quarantined by an email policy on the receiving end – there can be many reasons why an email does not end up in the primary inbox but the receiving email service provider or client does not have to give that feedback or confirmation whether the email was actually passed on to the user. If HubSpot sends the email and does not get an error back, that does qualify, as far as I know, as a successful send.

You would have to continue to monitor this and ask recipients who claim not to receive the emails to please also check their spam folders or quarantines.

Best regards!