Jan 16, 2018 5:34 AM
Hi we are at the moment testing hubspot. I have several problems with the Forward/BCC and Outlook Plugin.
When i try to forward an email it seems that the email must match the email i use inside of hubspot. Now the problem starts because we have more than one domain and info and contact addresses. So i tryed to forward a email out of the contact mailbox to the crm and that is not working. So i tryed to send this email to me and forward it than to the crm but than it still does not show up. When i use the outlook plugin the Plugin than only offers me the option to create a new contact named contact@mydomain .... but i can not change it to the original requester...
even when i get a email in my inbox and there are more people than me on the email or some one is in cc it is not working. when i try to forward it nothing happens when i try it with the outlook plugin it is every time again trying to add the wrong one.
Did i missed something or is this a real problem ? without the option to add emails the crm is pretty useless for us.