Email Attachments

SOLVE
afauske
Participant
Checking back to see what resolution there is for Hubspot including attachments in emails? We want to fully integrate from Outlook but our proposals and reports do not get put into the history.
 
 
1 Accepted solution

Accepted Solutions
nicolebrenner
Solution
HubSpot Employee

Hey @afauske

Thanks for the question!

This feature is not currently possible in HubSpot,but you can vote for or post this as a feature request on our ideas forum here: https://community.hubspot.com/t5/HubSpot-Ideas/Allow-attachments-in-emails-to-log-to-CRM/idi-p/11433

View solution in original post

6 Replies 6
nicolebrenner
Solution
HubSpot Employee

Hey @afauske

Thanks for the question!

This feature is not currently possible in HubSpot,but you can vote for or post this as a feature request on our ideas forum here: https://community.hubspot.com/t5/HubSpot-Ideas/Allow-attachments-in-emails-to-log-to-CRM/idi-p/11433

View solution in original post

Stuart1
Participant

Hi There,

 

Just adding to this thread to see if this will be worked on.

 

When I attached a document (PDF, Word, Excel) to a email from Hubspot, it does not attach properly, like a normal email.

Instead it just adds a link for people to click on. The link gets added randomly to the body of the email copy, which means that you have to copy and paste it to a suitable position?

Is this normal? Is there no way to have an attachment like a normal attachement?

 

Any assistance would be greatly appreciated.

Stuart

0 Upvotes
nicolebrenner
HubSpot Employee

Hey @Stuart1, thanks for your post. It sounds like you're referring to the Documents tool, which is a bit different than the topic of this thread. I would recommend checking out this Topic:

https://community.hubspot.com/t5/Archived-Discussion-Board/Attach-document-in-email-sent-from-contac...

 

If you have any additional questions, I would recommend posting to that origianal thread in order to keep questions related to the topic at hand. 

0 Upvotes
Heldo
Member

The attachments in emails are not being sent currently, a week ago they were attaching and being sent.

Something seems to have changed to stop this functionality.

 

0 Upvotes
ote
Member

Wait a minute.  If someone sends me an email with an attachment, I can't get it in my Hubspot emails??!!!  I just had to write a really embarrassing email telling someone I didn't get their attachment.

0 Upvotes
ThreadsHelp2018
Top Contributor

I understand that this feature is currently in beta with HubSpot but has not been released widely yet. However if you need an immediate solution or would like to import attachments relating to historic emails then we now have a solution to deal with this.  You can find more details on our integration with HubSpot here:

 

https://try.threads.cloud/threads-log-email/