Outlook Sales Extension


E-mail registration

Dear All,

Unfortunately I can't recall which Hubspot Plugin I installed, so perhaps someone could point me in the right direction.

I have one email adres (combined with a Microsoft 365 account) and I have a desktop and a laptop on which I receive emails. On both devices I use the desktop version of outlook combined with the Outlook Sales Extension.

On my laptop I can simply use the "register e-mail function" (see screenshot) and on my desktop the plugin only enables me to "open the contact" in hubspot (and I need to copy and paste the email manually). What am I doing wrong?




1 Reply 1
Community Manager
Community Manager

E-mail registration

Hey @JMinke thank you for posting in our Community!


 I would recommend a fresh start by reinstalling the integration. To do so, I would like to share this knowledge base here with more information.


Please note: if you're using HubSpot Sales Outlook desktop add-in, check out this article instead.


Let us know how it works by following the steps above, if the issues persist please, the more information, screenshots, and details you can provide, the better I can advise on the next steps.


Thank you,


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