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Outlook Sales Extension

LawP
Member

Don't track email opens or clicks from specific IP addresses

SOLVE

I am trying to block my IP address from tracking email opens/clicks, but my IP address is constantly changing.  Every few days I have to go to settings to update "Manage blocked IP addresses".

I am using the Outlook plugin.  Is there anyway to fix it so I do not have to constantly manually update my IP address?

0 Upvotes
1 Accepted solution
GiantFocal
Solution
Top Contributor | Gold Partner
Top Contributor | Gold Partner

Don't track email opens or clicks from specific IP addresses

SOLVE

Hi @LawP,

 

If your dynamic IP is within a specific range, you can exclude the whole range from being tracked. 

 

You can access it from Content Settings > Tracking & Analytics > Tracking Code > Advanced Tracking tab:

 

GiantFocal_0-1724943305184.png

Glad I could help.
Solving HubSpot puzzles is what we do.
Ernesto // GiantFocal


Found this answer helpful?
Marking it as the solution helps both the community and me - thanks in advance!

View solution in original post

0 Upvotes
4 Replies 4
GiantFocal
Solution
Top Contributor | Gold Partner
Top Contributor | Gold Partner

Don't track email opens or clicks from specific IP addresses

SOLVE

Hi @LawP,

 

If your dynamic IP is within a specific range, you can exclude the whole range from being tracked. 

 

You can access it from Content Settings > Tracking & Analytics > Tracking Code > Advanced Tracking tab:

 

GiantFocal_0-1724943305184.png

Glad I could help.
Solving HubSpot puzzles is what we do.
Ernesto // GiantFocal


Found this answer helpful?
Marking it as the solution helps both the community and me - thanks in advance!
0 Upvotes
LawP
Member

Don't track email opens or clicks from specific IP addresses

SOLVE

It seems that I need to use IPv6 and not sure how to find a range to include.Screenshot 2024-08-30 113106.png

0 Upvotes
BérangèreL
Community Manager
Community Manager

Don't track email opens or clicks from specific IP addresses

SOLVE

Hi @LawP and welcome to the Community! 🎊
We are delighted to have you here!

Thank you for asking the Community!

You'd like to be able to block and IP address for a dynamic IP address that's changing constantly. Please let me know if that's not the case.

I'd like to invite some of our Top Experts and some of our Community Members to this discussion: Hi @JRaygoza, @Ben_M and @FCorbaci do you know a workaround to help @LawP, please?

Thanks a lot and have a lovely day!

Best,
Bérangère





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0 Upvotes
LawP
Member

Don't track email opens or clicks from specific IP addresses

SOLVE

Yes.  I am trying to track email opens, but becuase my IP keeps changing I cant confirm if the email was reviewed by client or me when I was going through my outbox.

0 Upvotes